Can You Get Scammed on Viagogo? Risks, Reviews, and Tips
When it comes to purchasing event tickets, Viagogo is one of the names that often comes up. But can you get scammed on Viagogo? This question is crucial for anyone considering buying or selling tickets on this platform. Let’s dive deep into understanding the risks and realities of using Viagogo.
Understanding Viagogo
What is Viagogo?
Viagogo is an online ticket marketplace that allows people to buy and sell tickets for live events. These events include concerts, sports, theater, and more. Established over a decade ago, Viagogo operates in more than 30 countries and claims to provide a secure platform for ticket transactions.
How Does Viagogo Work?
Viagogo serves as a mediator between buyers and sellers. Sellers list their tickets on the platform, and buyers can search for and purchase these tickets. The platform charges both buyers and sellers fees for these transactions. Once a ticket is purchased, Viagogo verifies its delivery before releasing the payment to the seller.
High Fees and Hidden Costs
Fees for Buyers
One of the significant criticisms of Viagogo is the high fees charged to buyers. These fees can add up to more than 50% of the ticket’s base price. When purchasing a ticket, buyers may encounter:
- Booking Fees: Added at the time of purchase.
- Service Fees: Typically around 25% of the ticket price.
- Delivery Fees: Charged for the method of ticket delivery.
- Handling Fees: Additional charges that can inflate the total cost.
These fees can make tickets on Viagogo much more expensive compared to other ticketing platforms.
Fees for Sellers
Sellers on Viagogo are also subject to high fees. These include:
- Reselling Commission Fees: Usually between 15-25% of the sale price.
- Listing Fees: Charges to post tickets for sale.
- Payment Processing Fees: Deducted from the seller’s earnings after ticket sales.
These fees can significantly reduce the profit sellers make from their tickets.
Risks of Fake or Invalid Tickets
The Problem of Counterfeit Tickets
Despite Viagogo’s claims of secure transactions, many buyers report receiving fake or invalid tickets. This can result in being denied entry to events, causing significant disappointment and financial loss.
Buyer Protection and Refunds
Viagogo advertises a 100% money-back guarantee if tickets do not arrive or are rejected. However, many users have found it challenging to claim these refunds. The company’s customer service has been criticized for being slow and unhelpful, often leaving buyers without recourse.
Customer Service Issues
Poor Customer Service
Customer service is a critical aspect of any online platform. Unfortunately, Viagogo’s customer service has been widely criticized. Common complaints include:
- Delayed Responses: Many users report long wait times for responses to their inquiries.
- Automated Systems: Issues are often handled by automated systems, making it difficult to resolve complex problems.
- Lack of Support: Users frequently describe the support as unhelpful when dealing with issues like ticket delivery or refunds.
Difficulty in Obtaining Refunds
Many buyers find it frustrating to get refunds from Viagogo. Even though the platform promises refunds for non-delivery or invalid tickets, the process is often cumbersome and unsuccessful.
Legal and Regulatory Issues
Lack of Regulatory Oversight
Viagogo is incorporated in Switzerland, which means it does not fall under the consumer protection laws of the UK or EU. This lack of regulatory oversight can leave buyers without legal protection if something goes wrong.
Viagogo’s Legal Troubles
Viagogo has faced numerous legal challenges and investigations. Various consumer protection agencies have scrutinized the company for its practices, leading to fines and restrictions in some countries.
Public Reviews and Perception
Negative Reviews
Public reviews of Viagogo are predominantly negative. Common themes in these reviews include:
- Fake Tickets: Reports of tickets not being accepted at events.
- Poor Customer Service: Frustration with the platform’s support system.
- High Fees: Complaints about the unexpected high costs associated with purchases.
Positive Reviews
Despite the overwhelming negative feedback, some users have positive experiences with Viagogo. These reviews often highlight:
- Availability of Sold-Out Tickets: Users appreciate the ability to buy tickets for events that are otherwise sold out.
- Wide Range of Events: The platform offers tickets for a variety of events worldwide.
Tips for Using Viagogo Safely
Do Your Research
Before purchasing tickets on Viagogo, do thorough research. Check reviews and ratings for the seller and ensure the tickets are legitimate.
Compare Prices
Compare ticket prices on Viagogo with other platforms to ensure you are getting a fair deal. Be mindful of the additional fees that will be added during checkout.
Use Secure Payment Methods
Always use secure payment methods when purchasing tickets online. Avoid direct bank transfers or payment methods that do not offer buyer protection.
Read the Fine Print
Carefully read Viagogo’s terms and conditions. Understand their refund policies and what protections are offered in case of issues with your tickets.
Contact Customer Support
If you have questions or concerns, contact Viagogo’s customer support before making a purchase. This can help clarify any uncertainties and provide additional peace of mind.
Conclusion
While Viagogo offers a convenient platform for buying and selling event tickets, the risks associated with using the site are considerable. High fees, the potential for fake tickets, poor customer service, and lack of regulatory protection are critical factors to keep in mind. By taking precautions and thoroughly researching, you can reduce the risk of being scammed on Viagogo.
Using Viagogo can be a gamble. It’s essential to weigh the pros and cons carefully and consider alternative platforms for purchasing tickets. Stay informed, vigilant, and cautious to ensure a safe and successful ticket-buying experience.
Frequently Asked Questions
How can I identify a legitimate seller on Viagogo?
Look for sellers with high ratings and positive reviews. Verify their history and check if they have successfully completed multiple transactions.
What should I do if I receive a fake ticket?
Contact Viagogo’s customer support immediately and provide evidence of the fake ticket. Document all communications and transactions to strengthen your case for a refund.
Are there any guarantees when buying tickets on Viagogo?
Viagogo offers a 100% money-back guarantee for tickets that do not arrive or are invalid. However, many users report difficulties in claiming these refunds.
How can I avoid high fees on Viagogo?
Be aware of all the potential fees before making a purchase. Compare the final price with other ticketing platforms to ensure you are getting the best deal.
